Effective Date: [21-08-2026]

At Glyseria, we take care when preparing, packing, and delivering every order. If there is a problem with your order, please let us know as soon as possible. We will check the matter and tell you what can be done.

This policy covers our mineral water, flavoured water, alkaline water, customized water bottles, bulk orders, and regular water supplies.

1. Order Cancellation

you want to cancel an order, please contact us as soon as possible.

An order can usually be cancelled if we have not started preparing or dispatching it.

For bulk orders and customized bottles, cancellation may not be possible after printing, production, packing, or other preparation has started.

if a refund is due, the amount will depend on the stage of the order when the cancellation request is made.

2. Customized Water Bottle Orders

Customized bottles are made using the details given by the customer, such as the company name, logo, label design, event name, and bottle quantity.

Since these bottles are prepared for a specific customer, we may not accept returns or refunds for:

Please check all details carefully before approving the design. This includes the logo, spelling, phone number, address, event details, and quantity.

If Glyseria supplies a customized product with an error that was not present in the approved design, please contact us so we can check the matter.

3. Damaged Bottles or Packaging

If you receive bottles that are damaged, please inform us as soon as possible.

Keep the affected bottles and packaging, if possible, and send photographs to our team. This will help us understand the problem.

After checking the issue, we may provide replacement bottles or another suitable solution if the damage happened before delivery or during delivery.

4. Wrong Product or Missing Items

If you receive a different product from the one you ordered, or some items are missing, please contact Glyseria promptly.

We may ask for your order details and photographs of the delivered items.

After checking the order, we may arrange the missing items, replace the incorrect product, or provide a refund where applicable.

5. When a Refund May Be Given

A refund may be considered when:

Every refund request will be checked against the order details before a decision is made.

6. When a Refund May Not Be Given

A refund may not be available when:

For bottled drinking water and other consumable products, returns may also be limited for hygiene and safety reasons.

7. Refund Method

If your refund is approved, we will normally try to send it through the same payment method used for the order.

The time taken for the refund to reach your account can depend on your bank or payment service.

For cash payments or other payment methods, our team will discuss the refund method with you.

8. Replacement Instead of Refund

In some cases, a replacement may be better than a refund.

For example, if the wrong bottles are delivered or bottles are damaged during delivery, we may replace the affected products after checking the issue.

The replacement will depend on the product available and the details of the order.

9. Changes to This Policy

Glyseria may change this policy when there are changes to our products, services, or business practices.

If we make any changes, the updated policy will be posted on this page. The effective date will also be changed when required.

10. Contact Glyseria

For questions about cancellations, refunds, replacements, or an order problem, please contact us.