Effective Date: [21-08-2026]

Welcome to Glyseria. These Terms and Conditions explain the basic rules for using our website and purchasing our bottled water products and services.

Glyseria supplies mineral water, customized water bottles, flavoured water, alkaline water, and bottled water for homes, offices, businesses, hotels, events, and other customers in Bhubaneswar, Odisha.

By using this website or placing an order with Glyseria, you agree to follow these terms.

1. About Glyseria

Glyseria provides bottled drinking water and related services in Bhubaneswar and nearby areas.

Our products may include:

Product availability may depend on stock, order quantity, delivery location, and other practical requirements.

2. Placing an Order

When placing an order, customers should provide correct information such as:

Glyseria may contact you if we need more information before confirming your order.

A request submitted through the website does not automatically mean that the order has been confirmed.

3. Customized Water Bottles

Glyseria offers customized bottles for businesses, hotels, weddings, corporate events, parties, conferences, and promotional activities.

Customers may provide their:

Customers are responsible for making sure that any logo, image, trademark, text, or artwork they provide can legally be used.

Glyseria is not responsible for copyright or trademark disputes related to material supplied by the customer.

Before production, customers should check the spelling, logo, contact details, and other information provided for printing. Once customized products have gone into production, changes may not be possible.

4. Pricing and Payment

Prices may vary depending on the type of water, bottle size, quantity, customization, delivery location, and order requirements.

The final price will be relation to the customer before the order is confirmed.

Where advance payment is required, the order may be processed after the payment has been received.

Glyseria reserves the right to change product prices when necessary. Any confirmed order will be handled according to the price agreed at the time of confirmation, subject to the agreed terms.

5. Delivery

Glyseria provides bottled water delivery in Bhubaneswar and selected nearby areas.

Delivery time may depend on:

For customized bottles and large orders, additional preparation time may be required.

Customers should provide a correct and accessible delivery address and a working contact number.

If the customer is unavailable at the agreed delivery location, the delivery may need to be rescheduled.

6. Checking Your Order

Customers should check their order when it is delivered.

If you receive the wrong product, notice damaged packaging, or find a problem with the order, please contact Glyseria as soon as possible and provide the relevant order details.

Where appropriate, we may ask for photographs or other information to understand the issue.

7. Customized Product Returns

Customized bottles are prepared according to the customer's branding and order requirements. Because these products are made specifically for a customer, returns or exchanges may not be available for simple changes of mind.

If customized products arrive damaged or there is an error attributable to Glyseria, customers should contact us promptly so that the matter can be reviewed.

8. Cancellation

Customers should contact Glyseria as soon as possible if they want to cancel an order.

Cancellation may be possible before preparation or dispatch, depending on the order.

For customized bottles or bulk orders that have already entered production or preparation, cancellation may not be possible.

Any refund, where applicable, will depend on the order status and the terms agreed with the customer.

9. Changes to Products and Services

Glyseria may change, add, or remove products, bottle sizes, flavours, delivery areas, or services from time to time.

We may also update these Terms and Conditions when our business practices or services change.

The latest version will be published on this page.

10. Complaints and Customer Support

If you have a problem with an order or our service, please contact the Glyseria team.

When contacting us about an order, please provide your name, phone number, order details, and a brief description of the issue. This will help us understand the matter and respond more quickly.

12. Acceptance of These Terms

If you have a problem with an order or our service, please contact the Glyseria team.

By using the Glyseria website or placing an order, you confirm that you have read and understood these Terms and Conditions.

If you have any questions about these terms, please contact Glyseria before placing your order.